Frequently Asked Questions

What is the Gem Shop Credit Card?

The Gem Shop offers customers a credit card through Synchrony Bank with a revolving credit line to use again & again at the Gem Shop.

How do I get a Gem Shop Credit Card?

You can apply for a Gem Shop Credit Card at our location in Rockton, IL. Click Here for a map.

Where do I check the status of my account?

To check the status of your Gem Shop Credit Card click on the Manage My Account link to go to Synchrony Financial’s website. After logging into your account, you will be able to:

• Make a Payment

• View your Balance

• Update your Account Information

• Schedule up to your next 12 payments

How can I make a Payment on my Gem Shop Credit Card?

The Gem Shop offers three convenient ways to pay your Gem Shop Credit Card bill.

• Pay Online:

  Click Here to Manage your account and make payments online.

• Pay by Phone:

  Contact Synchrony Bank Customer Service at 1-866-396-8254 during the hours listed below to make a payment by phone.

  M-F: 7:30a - 12a EST | Sat: 10a - 7p EST | Sun: Closed

• Pay by Mail:

  Mail payments to the address below. Ensure that you have plenty of time for your payment to arrive prior to the due date.

  Synchrony Bank

  PO Box 960061

  Orlando, FL 32896-0061